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Frequently Asked Questions

Email: hello@teas.com.au

Phone: +61 2 9188 6855

Opening Hours: Monday to Friday 9:00 am - 5:00 pm AEST

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It's TEA TIME!

Package & Size Guide

Both our tea and herbal blends come sealed in food grade, air-tightĀ packages. TheĀ packages are re-sealable by means of a zip lock to ensure freshness is maintained after each use.Ā Retail tea packages come in three sizes - 50g, 250g and 500g.

  • The 50g pouch is most suited for general consumption andĀ makesĀ between 15 - 20 cups of tea depending on the tea variety (based on approxĀ 3g / 1 teaspoon per cup).Ā 
  • The 250g pouch is for the more ā€œavidā€ tea drinker and makes between 80 - 90 cups of tea, or a cup per day for up to 3 months!
  • The 500g pouch is perfect for those that fall in love with a particular tea variety andĀ consume teaĀ as often as we do! A 500g pouch willĀ makeĀ between 160 - 180 cups of tea, or a cup per day for up to 6 months!

Teas.com.au stand up zip pouch sizes

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Shipping & Returns

SHIPPING
  • We utilise shipping software that provides live quotes to ensure you receive theĀ best rates available on each parcel. Shipping is calculated at checkout.
  • Orders are dispatched within 1 - 3 business days depending on the time you place your order.
  • Delivery is fulfilled through Courier or Australia Post with tracking information sent directly via email.
  • Average delivery time for the Sydney metro area is 1 business day. Interstate metro areas 2-3 business days, while rural and countryĀ delivery varies between 3-7 business days.
  • Please note that all our tea is hand-blended and hand-packed after the order is made to ensure the freshest ingredients and experience possible. In certain circumstances, including during holidays, sales and product launches, processing/dispatch time may increase.
  • Pick-up is not available.
  • For more details, and International orders, please visit ourĀ FAQs section.
EXCHANGES, RETURNS AND REFUNDS

Changed your mind? It happens! Returns are welcome within 14 days of purchase. SimplyĀ contactĀ us and return your unopened and unused productsĀ to arrange a refund or exchange.Ā Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and please note shipping/handling fees of original purchase is non-refundable.

PAYMENT METHODS

WeĀ accept the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express.
  • PayPal, Apple Pay, Google Pay and ZipPay
  • Bank Deposit

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